【英文标准名称】:Postalservices-Qualityofservice-Informationavailableonpostalservices
【原文标准名称】:邮政服务.服务质量.邮政服务可提供的信息
【标准号】:BSDDCEN/TS15511-2008
【标准状态】:现行
【国别】:英国
【发布日期】:2008-06-30
【实施或试行日期】:2008-06-30
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:BSI
【标准类型】:()
【标准水平】:()
【中文主题词】:售后服务;定义;信息;邮政;方法学;邮寄;邮政服务;质量保证;质量控制;质量要求;服务设施;服务;用户信息;用户
【英文主题词】:After-salesservices;Definition;Definitions;Information;Mail;Methodologies;Postaldelivery;Postalservices;Qualityassurance;Qualitycontrol;Qualityrequirements;Services;Userinformation;Users
【摘要】:InapplyingtheEuropeanpostaldirectives(97/67/CEand2002/39/CE),standardsregardingthequalityofservicearetobesetandpublishedinrelationtotheuniversalservices.Withthedevelopmentoftheinternalmarket,thesestandardsaimtoensureabetterqualityofuniversalservicesinEurope.Inthiscontext,aprojectteamwasmandated(mandateM/312)bytheEuropeancommissiontodevelopaEuropeanstandardorstandardsrelatingtothequalityofaccesstopostalservicesandtothequalityofpostaldelivery.TheworkitemwasunderthecontrolofCENtechnicalcommittee331.Areportwasproducedbytheprojectteamwhichidentifiedinformationavailabilitywithregardtoaccessanddeliveryasapriorityforstandarddevelopment.ThisTechnicalSpecificationisintendedtoprovideameasurementmethodologytoassessinformationavailabilityusingdeskresearchandaMysteryShopperApproach.TheTechnicalSpecificationdoesnotintendtoimposeservicecommitments.Informationisconsideredtobeoneofthekeystepsinaccessingpostalservicesandpostalusersneedtohaveinformationavailableontheproposedservicesaswellastheapplicableconditionsforaccess.Increasingthelevelofinformationavailablewillinevitablyreducecomplaints,resultinginimprovedcustomersatisfactionandhigheroverallcustomerloyalty.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:38P.;A4
【正文语种】:英语